Automatic Deletion
When a merchant uninstalls any Navvico Shopify app, Shopify sends an app/uninstalled webhook. Navvico processes this event immediately, revokes access tokens, and deletes stored aggregated metrics linked to that shop domain.
Data Deletion
Navvico Data Deletion Instructions
These steps explain how merchants can request data removal for all Navvico products.
Manual Request
Merchants can email support@navvico.com with their shop domain (e.g., example.myshopify.com). We verify ownership via Shopify admin email or partner dashboard before fulfilling the request.
Timeline
Data deletion is completed within a reasonable timeframe, typically under 48 hours. Confirmation is provided once aggregates are cleared.
Scope of Data
CartAI stores only aggregated product-level metrics (no customer PII). SprintGuard and SyntaxValid store configuration metadata necessary for product functionality.
Contact
Contact supportNeed confirmation?
Email support@navvico.com with your shop domain and we will confirm when deletion is complete.