Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Navvico platform operated by Navvico Ltd (trading as "Navvico"), a company registered in England and Wales.

2. Service Description

Navvico is a Software-as-a-Service (SaaS) platform that provides AI-powered route optimization and courier/logistics management services. Our service includes:

Route planning and optimization algorithms
Delivery management and tracking
Driver and vehicle management
Analytics and reporting tools
API access for integration with third-party systems
Customer support and documentation

By accessing or using our service, you agree to be bound by these Terms and our Privacy Policy.

3. Account Responsibilities

When creating an account with Navvico, you agree to:

Accurate Information

Provide accurate, current, and complete information
Update your information when it changes
Use a valid email address
Provide business details if applicable

Security

Keep your login credentials secure
Not share your account with others
Notify us immediately of any security breaches
Use strong, unique passwords

Important: You are responsible for all activities that occur under your account, whether authorized by you or not.

4. Acceptable Use

You agree to use our service only for lawful purposes and in accordance with these Terms. You must not:

Prohibited Activities

Use the service for any unlawful purpose
Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit harmful or malicious code
Attempt to gain unauthorized access

API & Service Abuse

Abuse or overload our API or servers
Resell our service without written consent
Reverse engineer or decompile our software
Use automated tools to access the service
Interfere with other users' access

API Usage: API access is subject to rate limits and fair use policies. Excessive usage may result in temporary or permanent restrictions.

5. Subscription & Billing

Free Trial

3-month free trial period
Full access to all features
No credit card required
Cancel anytime during trial

Paid Plans

Monthly: £9.99/month
Yearly: £99/year (save 17%)
Auto-renewal unless cancelled
Billing in advance

Billing Terms

Auto-renewal: Subscriptions automatically renew unless cancelled before the renewal date
Cancellation: You may cancel your subscription at any time through your account settings
Refunds: No refunds for partial months. Refunds may be provided at our discretion for technical issues
Price Changes: We may change prices with 30 days' notice to existing subscribers

6. Intellectual Property

Navvico retains all rights, title, and interest in and to the service, including all intellectual property rights. You are granted a limited, non-exclusive, non-transferable license to use the service in accordance with these Terms.

Our Rights

All software, algorithms, and technology
Trademarks, logos, and branding
Documentation and content
User interface and design

Your Rights

Data you input remains yours
You may export your data
Limited license to use the service
No ownership of our technology

7. Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

Privacy Policy: Please read our Privacy Policy to understand how we collect, use, and protect your data.

8. Service Availability

While we strive to provide reliable service, we cannot guarantee 100% uptime. We will use our best efforts to maintain service availability but cannot be held responsible for:

Temporary service interruptions
Scheduled maintenance windows
Third-party service outages
Force majeure events
Network or infrastructure issues

We will provide reasonable notice of planned maintenance and work to minimize service disruptions.

9. Limitation of Liability

To the maximum extent permitted by law, Navvico shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits or business opportunities
Loss of data or information
Business interruption
Cost of substitute services

Liability Cap: Our total liability to you for any claims arising from these Terms or your use of the service shall not exceed the amount you paid to us in the 12 months preceding the claim.

10. Termination

By You

You may terminate your account at any time by:

Cancelling your subscription
Deleting your account
Contacting our support team

By Us

We may suspend or terminate your account if you:

Violate these Terms
Engage in fraudulent activity
Fail to pay fees when due
Misuse the service

Data Retention: Upon termination, you may export your data within 30 days. After this period, we may delete your data in accordance with our Privacy Policy.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution

Before pursuing legal action, we encourage you to contact us first to resolve any disputes amicably. We are committed to working with you to find a fair resolution.

12. Amendments

We may update these Terms from time to time to reflect changes in our service or legal requirements. When we make changes, we will:

Post the updated Terms on our website
Notify you by email of significant changes
Update the "Last Updated" date
Provide a summary of key changes

Your continued use of the service after changes are posted constitutes acceptance of the updated Terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

General Inquiries

Email: privacy@navvico.com

Website: https://navvico.com

Legal Matters

Address: 123 Business Street, London, SW1A 1AA, United Kingdom

We aim to respond within 48 hours